In-Store & On-Site Services

Network down? Computer running slow, maybe not at all? We are here to get you back up quickly and efficiently. Our technicians will come to your home or office, saving you the time and hassle of having to disconnect your system and bring it elsewhere. Below is a list of the services we offer. Schedule an appointment today for on-site service. Or if you would like, you can bring your computer to our store in O'Fallon or Belleville.


For directions to our store in O'fallon, click here.

For our Belleville location, click here.


Service Call Fees The following fees will be applied in addition to the hourly rates in the chart below. The hourly rates reflect residential rates, business rates are listed below.

Local Residential - $169 first hour, $65/hr after
     Out-of-Area Residential - $199 first hour, $65/hr after
Local Business - $169 first hour, $85/hr after
     Out-of-Area Business - $199 first hour, $85/hr after

Out-of-Area is anywhere outside of a 5-mile radius from store location.

Pick-up/Drop-off fee is $50 for each direction. Includes disconnecting and reconnecting of any and all cables.

Virus / Spyware / Malware Removal & PC Tune-Up
In-Store
On-Site Res*
On-Site Biz*

   PC Optimization (increases overall performance and improves startup time) $99 $169 + $65/hr $169 + $85/hr
   Virus, Spyware, & Malware Removal (includes PC Optimization and FREE Anti-Virus software) $129 $169 + $65/hr $169 + $85/hr
   Install Antivirus Software (software not included, does not include virus removal or repair) $29 $169 + $65/hr $169 + $85/hr



Software Services
In-Store
On-Site Res*
On-Site Biz*

   Install Software (individually) $29 $169 + $65/hr $169 + $85/hr
   Uninstall software (individually) $29 $169 + $65/hr $169 + $85/hr
   Install Antivirus updates $29 $169 + $65/hr $169 + $85/hr
   Install Windows updates $49 $169 + $65/hr $169 + $85/hr
   New Operating System Install (software not included) $79 $169 + $65/hr $169 + $85/hr
   Repair / Reinstall Operating System $99 $169 + $65/hr $169 + $85/hr


Networking
In-Store
On-Site Res*
On-Site Biz*

   Wireless Network Setup $49 $169 + $65/hr $169 + $85/hr
   Add to an Existing Network $49 $169 + $65/hr $169 + $85/hr
   Broadband Service Setup n/a $169 + $65/hr $169 + $85/hr
   Network Storage Device Setup $79 $169 + $65/hr $169 + $85/hr
   Setup a Dial-up Service $49 $169 + $65/hr $169 + $85/hr
   Network an Entertainment Equipment (Slingbox, Consoles, etc.) n/a $169 + $65/hr $169 + $85/hr


Hardware Services
In-Store
On-Site Res*
On-Site Biz*

   Memory Install (memory not included) FREE $169 + $65/hr $169 + $85/hr
   Hard Drive Install (hard drive and software not included) $29 $169 + $65/hr $169 + $85/hr
   Video Card Install (video card not included) $29 $169 + $65/hr $169 + $85/hr
   DVD/CD Drives (drives not included) $29 $169 + $65/hr $169 + $85/hr
   Network Card/TV Tuner Card Install (card not included) $29 $169 + $65/hr $169 + $85/hr
   Desktop Motherboard Swap (motherboard not included) $79-$99 n/a n/a
   Laptop Motherboard Swap (motherboard not included) $99-$149 n/a n/a
   Laptop DC Jack Repair (DC Jack not included) $149 n/a n/a


Maintenance, Customization and Troubleshooting
In-Store
On-Site Res*
On-Site Biz*

   Dust out case $10 $169 + $65/hr $169 + $85/hr
   Basic Desktop Diagnostic (software & hardware related problems) $29** $169 + $65/hr $169 + $85/hr
   Advanced Desktop Diagnostic (software & hardware related problems) $49-$79** $169 + $65/hr $169 + $85/hr
   Laptop Diagnostic (hardware related problems) $29-$99** $169 + $65/hr $169 + $85/hr
   PC Optimization (increases overall performance and decreases boot time) $79 $169 + $65/hr $169 + $85/hr
   Data Transfer/Backup $49-$99 $169 + $65/hr $169 + $85/hr
   Data Recovery $49-$99 $169 + $65/hr $169 + $85/hr
   PC Setup and System Customization $99 $169 + $65/hr $169 + $85/hr
   Test Parts (hard drives, motherboards, power supplies, etc) $20/part $169 + $65/hr $169 + $85/hr
   Consultation Analysis n/a $169 + $65/hr $169 + $85/hr


On-Site Rates
* Rates listed above are for local residential and businesses only. For all else, out-of-area rates will apply. See above for those rates.

Diagnostic Fees
** Diagnostic fee will be waived if you decide to have service work performed at our store.

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